Service Management Software

Make after-sales service outstanding for your customers

Service management software targets SMEs that work on technical interventions for other companies.

Employees can manage ticketing, technical teams, customer interventions and are able to analyze operational results with speed and efficiency.

Our service solutions help managers who want to achieve a powerful after-sales service performance.


Complete administration of service management

Tecnico dell'assistenza mentre esegue un intervento sul campo.
Technical operators manage all interventions at customer sites within the timeframe defined with dedicated after-sales service solutions.

Service management software helps team managers assign tasks to technicians according to the correct priorities.

With the Customer Service module, you can offer your customers personalized customer service.

Interventions are carried out proactively and resolve issues promptly through self-service support consisting of virtual agents and advanced knowledge base portals.

In addition, with Field Service, management intelligently schedules and provides the team with IoT and AI-based resources and tools to solve the problem from the very first visit.


Activities tracked and available in real time

Tecnico che esegue un intervento di assistenza da un cliente.
Technical service employees can also access data via mobile, and bill performance in a timely manner through the cloud platform.

All technical activities are tracked and data can be accessed through reports and analysis dedicated to control in compliance with SLA, Service Level Agreements and marginality.


Solutions for this industry

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Microsoft Dynamics 365 Customer Service
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