Microsoft Dynamics 365 Customer Insights for Marketing

Optimize customer experience

Interact with customers, create meaningful relationships, identify new market buyers and grow your revenue.

Communicate effectively with your customers

Unlock the potential of your marketing activities

Microsoft Dynamics 365 Customer Insights allows SMEs to interact with customers individually or on a large scale, to create meaningful relationships and grow their business.

With a CRM you can design your customer journey and turn information into concrete actions for marketing activities.

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With Microsoft Dynamics 365 Customer Insights you can manage:

  • Customer data and CRM database information
  • Personalised communication campaigns
  • Market data analysis
  • The progress of your promotional activities
  • Direct relationships with your customers and sales force

Rely on us

Serenissima Informatica, thanks to the experience gained with Small and Medium-sized Enterprises in CRM and marketing, is able to support your business with integrated management services and software solutions.

With a dedicated team of experts, we can guarantee support and advice to provide you with all the marketing tools needed to interact and improve customer relationships, increase your profits and optimize your communication campaigns.

Get more information

Discover Microsoft Marketing functionalities:

Strategic marketing actions for your business

Interact with customers in real time

Create your marketing content based on the information your customers collect.

Communicate with prospects in real time, through preferred communication channels,transform them into customers and intercept their needs immediately.

Ensure customer satisfaction with advanced customization of communications and easily create engaging content withartificial intelligence.

Customer loyalty

Customize your marketing strategies and customer experience by connecting your marketing, sales and support departments.

Turn information into relevant actions using recommendations based onartificial intelligence for customer segmentation and data analysis.

Use built-in features to protect customer data.

Take full control of the customer journey

Design all your customer journeys effortlessly, through multiple contact points and capture channels.

Track your customer interactions and get valuable insights for your business.

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