protel On Premise

The beating heart of your hotel

With protel PMS you live and work better. Offer your guests a flawless experience, save time and resources to generate bookings and sell related services.

Campanello sul bancone della reception dell'hotel.

Lead your hotel to the digital transformation

Your hotel under plein control

The On-premise version of the PMS protel is designed to help hoteliers simplify and digitize their guests’ stay.

The staff and management can dedicate more time to customers by easily inserting their data into a complete and functional interface.

protel pms screen

With protel PMS you can manage:

  • Your front desk and back office
  • Room assignments and customer bookings
  • The daily activities for your staff
  • Communication between hotel departments
  • Payments, billing and check-out
  • Your customers’ information
  • The performance of your hotel thanks to flexible and powerful reports

Rely on us

Thanks to the know-how gained in the hotel industry and to our relevant professional experience in the hotel industry, we are able to provide the most updated hospitality management solutions.

Since 2003, Serenissima Informatica has been taking care of the distribution and support in Italy and Spain of the PMS protel with a 24/7 Italian assistance service.

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Discover all features of protel PMS

Manage your hotel effectively

From back office to front office

You can manage all check-in and check-out procedures with ease.

From guests registration in your facility to their payments, the PMS automates and simplifies all those tasks that waste your staff's precious time.

Through the PMS software, you coordinate and optimize all the activities of your departments, from budget to reception.

The payment system in your PMS

The integrated solution between protel PMS and Planet Payments allows you to connect your PMS to payment systems.

The integration between the two systems which improves the management of cashless payments allows you:

- To save time by eliminating errors due to manual operations
- To have plein guarantee of cover and receipts
- To automatically make pre-authorisation requests
- To automatically increase the guarantee amount
- To automatically import the charge in the case of a no-show.

In addition, you can automate operations to immediately have credit card data tokens automatically available within the PMS, without having to enter the data manually.

Your hotel's heart

Manage all the operations from a centralized platform and keep in touch all your departments.

Your employees can communicate effectively with each other to quickly organize all the activities planned during the working day.

Improve the quality of your service, empower your staff and make your guests experiences unforgettable.

More direct bookings and less intermediaries

Increase your direct bookings and disintermediate from OTAs.

Maximize your revenue through strategies and decisions based on information and data provided by protel PMS.

In the Multiproperty mode you can manage groups and hotel chains with a single centralized database, and access real-time data from each affiliated hotel.

Your PMS on your iPad

Use protel PMS directly on your iPad.

The mobile solution helps you in times of increased customer influx to your hotel with a workstation that moves with you.

From the check-in to controlling the situation of your rooms, to managing the housekeeping, you can manage your hotel directly from your tablet.

One app for your plan department

Centralize and digitize the most important communications with your housekeeping staff.

With protel housekeeping app you can manage:

- Your rooms' cleaniness
- Minibar charges
- Activities to be carried out specifically by the department
- The maintenance of rooms and common areas
- Your "Lost and found" register

Innovate your MICE management

With the protel Conference & Banqueting module you effectively manage your MICE department.

With just a few clicks, you can access the availability of all your spaces, organize all types of events, from the simplest to the most complex, and automatically manage your debit entries to keep the situation under control.

Create your contracts and service orders easily, by customizing them with your brand identity.

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