Microsoft Dynamics 365 Field Service

Your support actions at the right time

Coordinate your technical personnel according to the assistance activities to be performed. Optimize the programming of interventions.

Plan your activities and achieve your goals

Reinvent field service

Microsoft Dynamics 365 Field Service is the software solution that allows you to switch from a responsive service to a proactive and therefore predictive service, thanks to detailed information received by IoT technology.

The solution allows you to: optimize the planning of interventions, access key information during direct contact with customers on site, monitor and check the effectiveness of the operations performed.

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field service screen

With Microsoft Dynamics 365 Field Service you can manage:

  • The planning of technical assistance and maintenance operations
  • Travel and intervention times
  • The allocation of the right resources to different cases

Rely on us

Serenissima Informatica supports your business with services and management software solutions dedicated to assistance and intervention services in the field.

Our employees can provide you with the assistance, support, advice and tools you need to better interact with the customer, increase the resolution rate of your interventions and optimize your work processes.

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Discover Microsoft Field Service functionalities

Refine your field service

Manage and optimize your operations

Create trusted relationships with your customers and meet their real needs.

With Microsoft Dynamics 365 Field Service you can increase the rate of case resolution , at first attempt.

Improve the productivity of your field executives by providing them with the right tools and relevant job order data. Make them prepared for every intervention, at any time of request.

Communicate with your experts remotely in real time via different communication channels.

Plan your activities to the fullest

Minimize the time between operations to work quickly and efficiently.

With Microsoft Dynamics 365 Field Service you help dispatchers to achieve business goals by optimizing planning directly from the programming board.

Let yourself be guided in the search for resources and equipment suitable for the activity to be performed.

Analyze data and improve case resolution

Keep track of the resolution rates of interventions with a view to continuous improvement by integrating the Microsoft Dynamics 365 Field Service management software to iot systems.

Monitor the data collected to optimize the time and resources used during your interventions.

Collect feedback from your customers with automated surveys.

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