protel Cloud

Cloud management software for your hotel

Manage all your hotel activities, from front desk to back office with the PMS cloud management software and discover all its features to increase your revenue.

Reception di un hotel dal design innovativo con piante e una bicicletta.

Live and work better by accessing the PMS where and when you want

protel Cloud PMS: easy, complete and
100% cloud

protel Cloud is the PMS hotel software that manages all hotel activities in a single cloud platform.

From front office to cash accounting, housekeeping to maintenance, to reporting and data analysis, the software adapts to any type of property and does not require expensive investments in technological infrastructure.

Thanks to the cloud solution, the hotelier is free to access their data from any device, desktop or mobile, without being in the office.

protel air screen

With protel Cloud you can manage:

  • The main activites of the front desk and back office
  • Customer bookings, check-in and room assignments
  • The activities to be carried out by the staff
  • Communication between hotel departments
  • Payments, all check-out steps and billing;
  • Your customer data and information
  • The performance of your hotel thanks to customizable reports

Rely on us

Since 2003, Serenissima Informatica has been taking care of the distribution and support in Italy and Spain of the PMS protel with a 24/7 Italian assistance service.

Thanks to the know-how gained in the hotel industry and to our collaborators coming from relevant professional experiences in the hotel industry, we are able to provide the most updated hospitality management solutions.

Get more information

Discover protel Cloud funcionalities

Manage your hotel on cloud

Innovate your hotel

Manage your hotel on a unique intuitive cloud platform: from check-in to check-out, from bookings to cancellations, from invoice management to housekeeping.

Make a real progress on the way you work and offer your customer an unforgettable stay.

The payment system in your PMS

The integrated solution between protel PMS and Planet Payments allows you to connect your PMS to payment systems.

The integration between the two systems which improves the management of cashless payments allows you:

- To save time by eliminating errors due to manual operations
- To have plein guarantee of cover and receipts
- To automatically make pre-authorisation requests
- To automatically increase the guarantee amount
- To automatically import the charge in the case of a no-show

In addition, you can automate operations to immediately have credit card data tokens automatically available within the PMS, without having to enter the data manually.

Easy and fast check-in

Let us guide you step by step during the check-in process.

All the personal data with the most important information of your guests are easily acquired in just a few clicks.

The result is a quick check-in for a happy guest.

Use digital signatures

With protel digital signature, you can digitalize your guests' privacy signature directly on tablet devices.

Save the use of paper sheets and bulky or easy to lose documents.

Capture guest information from documents

With Id scanner you automatically fill in the guest data from the photo of the ID.

When the guest arrives, take a picture of his ID.

protel Cloud recognizes it automatically and uses the data to fill in the customer profile, aside from storing a digital copy of the document.

Take advantage of voice recognition

Voice control lets you tell your notes to the PMS cloud hotel, just like you do with Siri or Alexa.

Update your profile thanks to the voice control, even from your smartphone.

Search like Google

Thanks to Elastic Search technology, the same technology used by Google, you'll say goodbye to typing errors.

In addition, you will always find the name of the guest you are looking for with the advanced search suggestions on protel Cloud PMS.

Increase your direct bookings

Your customers can book rooms directly on your website without commission costs, thanks to the Booking Engine integrated with the fully customizable PMS cloud software.

With protel Cloud, you intelligently reduce your dependence on OTAs.

Analyze the performance of your hotel

Monitor the performance of your hotel with hundreds of statistical and financial reports, all printable and exportable as Excel or PDF documents.

Plus, you can customize the visualization of the data you’re interested in, with real-time updates.

Base all your strategies on data and increase your revenue performance with very flexible, clear and intuitive graphical reportings.

Keep an eye on your hotel, wherever you are.

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