Manage every hotel operation — from front desk to MICE — with protel PMS, the cloud-based property management system designed to streamline your daily workflows.
Deliver personalized guest experiences and drive higher revenue with an intuitive, all-in-one solution.
protel Cloud is the cloud-based PMS hotel management software trusted by over 15,500 properties in nearly 100 Countries.
A comprehensive PMS built to support every aspect of your hotel business.
From front office to cashier accounting, housekeeping to maintenance, MICE to restaurant management, reporting to data analytics – this system adapts to any property type , including resorts and campgrounds, without the need for expensive infrastructure.
Thanks to its cloud architecture, you can access the platform from any device, desktop or mobile, with just an internet connection.
With protel Cloud you can manage:
Serenissima Informatica has been distributing and supporting protel PMS since 2003, providing 24/7 customer service.
Our team of hospitality consultants delivers a complete management solution for all types of properties – from luxury hotels and boutique hotels to campgrounds and resorts.
Interested in seeing protel Cloud in action? Get in touch and experience how our cloud-based PMS can transform your hotel operations.
A cloud hotel PMS simplifies operations, boosts staff productivity, and enhances the guest experience.
No hardware investment, automatic updates, continuous backups, and full remote access.
The system grows with your business and integrates seamlessly with all your other hospitality software solutions, helping you maximize occupancy and centralize booking management.
The integrated solution between protel PMS and Planet Payments allows you to connect your PMS to payment systems.
This connection improves cashless payment workflows and allows you to:
• Save time by eliminating manual errors
• Guarantee coverage and collection of payments
• Automatically request and manage pre-authorizations
• Automatically increase the authorized amount when needed
• Automatically charge no-shows
All credit card data is stored securely according to the latest industry standards.
protel Cloud supports a robust set of open APIs, enabling a dynamic digital ecosystem.
The PMS can easily integrate in real time with other platforms, automating repetitive tasks like accounting or booking management.
Build a custom tech stack and integrate new tools rapidly without restrictions.
Self-service Open APIs reduce implementation time and let third-party systems connect autonomously - accelerating innovation and increasing your market competitiveness.
The user is guided through the check-in process with ease.
Guest information and profiles are collected in just a few clicks.
The result is a faster and more efficient experience, ensuring satisfaction from the very first moment.
Digitize guest privacy agreements with protel digital signature, allowing signatures directly on tablets.
Eliminate paper waste and the risk of losing important documents.
Let your guests book rooms directly on your hotel website - commission-free.
The integrated and fully customizable Booking Engine helps you reduce dependence on OTAs and take back control of your distribution.
Analyze your hotel’s performance with hundreds of financial and statistical reports - all printable or exportable to Excel and PDF.
Customize how you view data with real-time updates.
Base your strategies on clear, flexible visual reporting and boost your revenue performance with powerful business insights - anytime, anywhere.
With the MICE module in protel Cloud PMS, manage events, meetings, and group bookings with full control.
From initial request to final confirmation, everything - rooms, venues, services, and terms - is handled through a centralized interface.
Quickly generate service orders and confirmation letters tailored to your operational needs and brand identity.
With the protel housekeeping app, manage room cleaning, staff shifts, and task priorities efficiently.
For advanced operations, integrate with Hub OS - the hospitality operations platform - to fully digitize housekeeping and maintenance.
Real-time updates on tablets and smartphones make coordination faster, smoother, and fully traceable.
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