Microsoft Copilot Studio

Create intelligent agents to enhance your interactions

Automate internal and external processes and conversations, and resolve common issues quickly and efficiently. With Copilot Studio you can build customized agents that work alongside you, streamlining interactions and optimizing your business operations.

Identify challenges, anticipate solutions

Easily automate conversations and actions

Microsoft Copilot Studio is the platform that enables you to design, test, and publish conversational agents using a low-code interface

or natural language – no need to write lengthy code to get an assistant that works on your processes.

The platform provides templates, connectors, and governance tools designed for businesses.

With Copilot Studio you can:

build conversational agents that leverage your corporate knowledge and documentation;
trigger automated actions and workflows connected to your systems (CRM, ERP, databases) to perform real operations;
publish agents across multiple channels (Teams, websites, apps, Microsoft 365 Copilot) to be available wherever needed;
monitor performance and KPIs while maintaining centralized security and compliance controls.

Rely on us

With our long-standing experience in IT and artificial intelligence solutions, Serenissima Informatica is the ideal partner to support you in adopting Copilot Studio. We provide customized design, staff training, and continuous support to integrate agents into your IT infrastructure, ensuring an effective and sustainable digital transformation.

With Microsoft Copilot Studio you can build your virtual agents without writing complex code, leveraging low-code tools, templates, and ready-to-use connectors. Serenissima Informatica will guide you step by step: from use case analysis to results monitoring.

Get more information

Discover the features of Copilot Studio

Manage your chatbots

Choose the features of your agents

With Copilot Studio you can create, configure, and manage agents that not only respond, but also perform tasks: query corporate documents, trigger automations, and interact with your systems. Useful features for SMEs include:

• quick agent creation with a visual interface and ready-to-use templates;

• integration with Microsoft 365 apps, databases, and CRMs for contextual responses;

• enable “actions” that allow agents to perform operations (e.g., sending emails, opening tickets, updating records);

• multi-channel publishing and centralized management of versions and policies.

Build automated bots tailored to your needs

Create your agents and leverage their intelligence to immediately address your business needs.

Copilot Studio enables you to design natural conversational interactions while connecting them to real actions on your business systems - for a faster and more effective customer experience.

Solve the most frequent problems

Leverage artificial intelligence to quickly resolve recurring issues.

Track your key KPIs and identify future topics to improve your agents.

Optimize all your resources and make your customer service unique and modern.

Engage customers instantly and automatically respond to their most frequent questions.

Easily handle issues that require complex conversations by orchestrating steps, escalations, and integrations with human agents when needed.

They say about us... References

Andrea Mattiuzzo, IT Manager, GALDI Srl

The mission of information systems is to encourage the development of the company.
In Serenissima Informatica we have found the reliable partner to grow with.

Alberto Fedalto, IT Manager, GASPARINI INDUSTRIES

We have identified in Serenissima informatica a specialist in business processes: we joined our forces to draft our project.

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