{"id":11626,"date":"2022-05-17T10:27:48","date_gmt":"2022-05-17T08:27:48","guid":{"rendered":"https:\/\/www.serinf.it\/industries-smb\/support\/"},"modified":"2023-02-08T10:40:34","modified_gmt":"2023-02-08T09:40:34","slug":"support","status":"publish","type":"page","link":"https:\/\/www.serinf.it\/en\/industries-sme\/support\/","title":{"rendered":"Service Management Software for technical and after-sales service"},"content":{"rendered":"

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Service Management Software<\/h4>\n

Make after-sales service outstanding for your customers<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Service management software<\/strong><\/a> targets SMEs that work on technical interventions for other companies.<\/p>\n

Employees can manage ticketing, technical teams, customer interventions and are able to analyze operational results with speed and efficiency<\/strong>.<\/p>\n

Our service solutions help managers who want to achieve a powerful after-sales service performance<\/strong>.<\/p>\n

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SOFTWARE FOR AFTER-SALES SERVICES<\/h4>

Complete administration of service management<\/h2>
\"Tecnico<\/div>
Technical operators manage all interventions at customer sites within the timeframe defined with dedicated after-sales service solutions.<\/p>\n

Service management software helps team managers assign tasks to technicians according to the correct priorities<\/strong>.<\/p>\n

With the Customer Service<\/strong><\/a> module, you can offer your customers personalized customer service.<\/p>\n

Interventions are carried out proactively<\/strong> and resolve issues promptly through self-service support consisting of virtual agents<\/strong> and advanced knowledge base<\/strong> portals.<\/p>\n

In addition, with Field Service<\/strong><\/a>, management intelligently schedules and provides the team with IoT<\/strong> and AI-based<\/strong> resources and tools to solve the problem from the very first visit.<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row el_class=”.align-top”][vc_column]

DATA CLOUD SERVICE<\/h4>

Activities tracked and available in real time<\/h2>
\"Tecnico<\/div>
Technical service employees can also access data via mobile, and bill performance in a timely manner through the cloud platform<\/strong>.<\/p>\n

All technical activities are tracked and data can be accessed through reports and analysis dedicated to control in compliance with SLA, Service Level Agreements<\/strong> and marginality<\/strong>.<\/div><\/div><\/div>[vc_empty_space height=”30px”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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