Reservation Assistant Spa & Sport Management
The integrated management of unlimited resources
Reservation Assistant is the unique technology for an economical optimization of the resources allocation for single or multiple properties of hotels, wellness centres, Spas, Golf and Sports Clubs. The Reservation Assistant product suite equips you with the tools to optimize resources and satisfy your client?s requirements, thanks to his friendly interface and the centralization of all information. Among the hotel chains that have chosen it for their wellness centres we can mention Four Seasons, Kempinski Hotels & Resorts e Radisson SAS Hotels & Resorts. Hotels & Resorts e Radisson SAS Hotels & Resorts. The following list of some available modules give an idea of the wide range of activities which can be managed and planned through Reservation Assistant:
- Centralised database for hotel clients and club members;
- Appointment scheduling plus Web booking;
- Automatic posting of billing information via interfaces;
- Integration with Protel and the main international PMS;
- Retail sale;
- Staff rosters and commissions;
- Creation, sale and tracking of Gift certificates and vouchers;
- Controlling and marketing reporting;
- Web shop.
An adaptable software
Thanks to his modular structure, chains of resort equipped with Spa and golf courts or single wellness centres can find the most suitable solution to their management needs. With Reservation Assistant each kind of activity has the possibility to choose a module mix customized on his requirements.
Allocating resources: the best result and the largest satisfaction
Availability of staff and treatment room or choose the most suitable therapist to use are all factors that drive to the optimization of appointment times and resources. Furthermore, is essential to be able to easily manage unexpected event, such as guests changing dates or times, unavailable staff at short notice or other unforeseen factors. With Reservation Assistant the management of exceptions becomes an automatic process that simply factors these in and reassigns the most effective scheduling as and when needed.
Integrated solutions instead of isolated applications
Fully developed interfaces based on XML and TCP/IP communicate real-time with Protel and the main property management systems, point of sale, financial accounting, as well as access control systems. The objective is to make easier the Front and Back Office activities as well as the integration of the whole information system of each branch or all the hotel chain. With Reservation Assistant a single click is sufficient to check out and make payments, or charge on the room bill, of all the services enjoyed by guests.
A key factor: the attention to details
The importance to offer customized services to one?s clients is a strategic key factor in the growing wellness industry. Therefore knowing your customer?s individual needs and preferences is a critical key to success. With the Guest Relationship Management of Reservation Assistant you keep all preferences, habits and requirements of your guests at hand.
Internet: booking with simplicity
To book a single treatment or a package, a tennis court or buy a cream of the Gift Shop is an easily and quick deal. With the Web booking of Reservation Assistant clients and members will have at his disposal a practical and efficient tool to look up dates and hours availability and choose the solution more suitable for their engagements.
